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Effective Date: 12-02-2025

Updated date: 12-02-2025

 

Welcome to www.mafaldanovo.com (the "Website"). These Terms and Conditions ("Terms") govern your use of our Website and coaching services provided by Mafalda Novo – Positive Impact Coaching (‘my’, ‘me’, ‘I’). By using my Website or engaging with my coaching services, you agree to these Terms.

 

1. About Me

The Website is operated by Mafalda Novo – Positive Impact Coaching, Coach with Diploma in Transformational Coaching - ICF-certified, providing professional coaching services for personal and professional development.

 

Business Address: SW London UK

Contact Email: info@mafaldanovo.com

HMRC registered: Sole Trader

 

2. Services Provided

2.1. Coaching Services:

I offer coaching sessions, programmes, webinars, workshops, courses, articles, and digital resources aimed at helping clients (individuals and/or companies) achieve personal or professional growth.

 

2.2. Scope of Services:

Coaching is a collaborative relationship focused on assisting clients to clarify and achieve goals. It does not constitute therapy, counselling, or professional advice in medical, legal, or financial fields.

 

2.3. ICF Code of Conduct:

As adherent to the International Coaching Federation (ICF), I uphold the ICF Code of Ethics and Principles. This ensures that all coaching interactions are conducted with professionalism, integrity, and respect for client autonomy.

 

3. Use of the Website

3.1. Eligibility:

You must be at least 18 years old to use the Website or engage in coaching services.

 

3.2. Prohibited Activities:

You agree not to:

Use the Website for unlawful purposes.

Share, reproduce, or distribute coaching materials or programs without my permission.

Misrepresent yourself during the coaching process.

 

3.3. Account Security:

If you create an account, you are responsible for keeping your login credentials secure and for all activities under your account.

 

4. Coaching Code of Ethics

4.1. Adherence to ICF Core Values:

I operate in alignment with the ICF’s core values:

Professionalism: We commit to a coaching mindset and professional quality that encompasses responsibility, respect, integrity, competence, and excellence.

Collaboration: We commit to develop social connection and community building.

Humanity: We commit to being humane, kind, compassionate and respectful toward others.

Equity: We commit to use a coaching mindset to explore and understand the needs of others so we can practice equitable processes at all times that create equality for all.

 

4.2. Confidentiality:

All coaching sessions are confidential, in line with the ICF Code of Conduct. We will not share your information without your consent unless required by law (e.g., safeguarding concerns).

 

4.3. Commitment to Professionalism:

We maintain clear boundaries, avoid conflicts of interest, and ensure that coaching services are delivered with transparency and fairness.

 

5. Privacy and Data Protection

5.1. Privacy Policy:

My Privacy Policy explains how we collect, process, and protect your data in compliance with the UK GDPR and DPA 2018.

 

5.2. Your Data Rights:

You have the right to:

Access and review your personal data.

Request corrections or deletions of your data.

Restrict processing or object to specific data uses.

Lodge a complaint with the ICO (www.ico.org.uk).

 

5.3. Confidentiality:

All client information shared during coaching sessions will be treated as confidential unless disclosure is required by law.

 

6. Intellectual Property

6.1. All content, materials, and resources provided during coaching sessions or through the Website are owned by me or my licensors and are protected under copyright laws.

 

6.2. You may not share, reproduce, or commercially use coaching materials without our express written consent.

 

7. Payment and Cancellation

7.1. Fees and Payment:

Fees for coaching sessions, programmes, workshops, webinars, and courses are outlined on the Coaching Agreement and Programmes Brochure provided via e-mail and must be paid in advance and in instalments unless agreed otherwise.

 

7.2. Cancellation Policy:

Coaching sessions may be rescheduled or cancelled with at least 24-hour notice.

Cancellations made within this period may be refunded or rescheduled.

No-shows or late cancellations will not be refunded.

Workshops, webinars, and courses—whether online or face-to-face—require a reschedule or cancellation notice period of 15 working days for online events and 30 working days for face-to-face events.

For more details, tailored information can be found in the Coaching Agreement and Contracts.

 

7.3. Refunds for Digital Products:

Due to the nature of digital content, refunds for downloadable resources are not provided, except as required by law.

 

8. Limitation of Liability

8.1. The Website and services are provided "as available." We make no guarantees regarding the outcomes of coaching services.

 

8.2. To the fullest extent permitted by law, we exclude liability for:

Loss of income, business, or profits.

Indirect, incidental, or consequential damages.

Outcomes resulting from decisions made during or after coaching.

 

9. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their content, terms, or privacy practices. Use of external links is at your own discretion.

 

10. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be resolved exclusively in the courts of England and Wales.

 

11. Changes to These Terms

I may update these Terms periodically. Changes will be posted on this page with the updated effective date.

 

12. Contact Me

For any questions about these Terms or my services, please contact me:

 

Mafalda Novo – Positive Impact Coaching

E-mail: info@mafaldanovo.com

Address: SW London UK

 

13. ICF Compliance and Disputes

13.1. As a coach aligned with the ICF Code of Conduct, I strive to provide services with professionalism, integrity, and respect for clients' goals.

 

13.2. If you believe I have breached the ICF Code of Conduct, you may address your concerns directly with me. If unresolved, you can report the issue to the International Coaching Federation.

 

14. Complaints and Disputes

If you are dissatisfied with my services, please contact me to resolve the issue. If a resolution cannot be reached, you may seek guidance from Alternative Dispute Resolution (ADR) services or pursue claims in the UK Small Claims Court where applicable.